Frequently Asked Questions
This is potentially caused by incorrect temperature or time setting or rack placement. You may have to adjust the time and temperature to desired taste. Because your Convection Toaster Oven is smaller than your regular oven, it will heat up faster and generally cook in shorter periods of time.
Potentially caused by food buildup inside the oven, on heating elements or in crumb tray. To clean the toaster oven:
- Turn the oven off, then unplug the unit and let it cool.
- Wipe unit down with a damp cloth. DO NOT IMMERSE IN WATER. Make sure to use only mild, soapy water.
- Remove crumb tray by pulling out from base of oven.
- Shake off crumbs from crumb tray. Cleaning the crumb tray often will reduce any accumulation.
- Wash the oven rack, baking pan, and crumb tray in hot, sudsy water. Oven crumb tray is located on inside bottom of oven. Note: these parts are NOT dishwasher safe. Please hand wash and dry
The unit may not be plugged in. Plug the unit into a 120-volt AC electrical outlet. Set to desired setting and press START/STOP. Both must be turned on to operate.
The function setting selection determines which heating element will operate. Check to see if Broil setting is selected, which turns on only the top element.
Heating elements will cycle on and off to maintain proper heat. Confirm Function setting is the one you selected.
It toasts the cut side of the bagel slightly more than the other side.
All materials that come in contact with food are BPA free.
You can use the Single Function which is used for just one slice.
The toaster Beeps when it’s finished.
The beeping sound can’t be turned off. It is a built-in feature to alert you “consumer” when a toaster is done.
All parts are top rack dishwasher safe.
- Be sure the blade assembly is on the jar or cup correctly.
- Be sure it is pushed all the way onto the base (travel and chopping cups lock into place)
- Plug blender into an independent outlet.
- Make sure blender is securely plugged in.
- Check the outlet for power; try plugging into a different outlet.
- Check your home’s circuit breaker.
The motor could have overheated. The resettable fuse, which protects the motor due to overloading, may have been tripped. When this happens, to reset the appliance unplug the unit and let it cool for a minimum of 15 minutes. Then, reduce the contents of the blender jar and/or clear any jams. Restart the unit as noted in the operating directions.
- Run under water and tap on the edge of sink upside down to loosen the gasket.
- Avoid hitting the blades which could cause damage.
The ingredients cause pressure, and with the airtight seal, pressure builds up creating a vacuum or a suction effect. This is normal.
- Check rubber gasket. Make sure it’s flushed with blender assembly.
- Make sure rubber gasket is properly in place.
- Make sure rubber gasket is not damaged.
- Make sure jar blade assembly is tight.
Yes, the kneading paddle is removable.
After mixing/kneading is complete, there will be an audible signal of 10 short beeps before the last rise cycle, indicating the point at which the mixing/kneading is complete. At this point, you have the option of removing the kneading paddle, and/or re-shaping the dough, though neither is necessary.
Cable powered (to be used in 120-volt outlets and only with authorized accessories and replacement parts)
We recommend changing the filter every 60 days or after 60 uses, and more often if you have hard water. Replacement filters can be purchased in stores, or by calling Cuisinart Consumer Service or at www.cuisinart.ca
- Remove the filter from the filter holding.
- Soak the new filter, fully immersed in cold tap water for 15 minutes.
- Place the charcoal water filter in the holder and snap the holder cover closed (be careful – improper placement can tear the filter skin)
- Flush the filter and holder by running fresh water through the hole in the bottom of the compartment for 10 seconds.
- Allow the filter to drain completely.
- Place the assembled water filter holder into the water reservoir, pushing it down to fit into place.
- Plug brewer into an independent outlet.
- Make sure the brewer is securely plugged in.
- Plug into a different outlet.
- Reset your home’s circuit breaker.
- Confirm the power has been turn on and the on/Off and brew buttons are illuminated.
- Turn off and unplug the brewer for 30 seconds or more. When you plug the brewer back in, be sure to turn the power back on
- If the Add Water indicator is illuminated, check to make sure the water reservoir is properly filled. If not, add at least 11 oz. (325 mL) of water. If the Add Water indicator is illuminated even after adding at least 11 oz. (325 mL) of water to the water reservoir, contact Consumer Service at 1-800-472-7606
- The piercing needle and/or exit needle may be clogged. It can be cleaned using a paper clip or a similar tool. Insert paper clip to loosen the clog and push it out.
- Make sure brew head is fully closed.
Consider using bottled water, filtered water or replacing the Cuisinart Charcoal Water Filter.
- Turn off and unplug the brewer for 30 seconds or more. When you plug the brewer back in, be sure to turn the power back on
- The piercing needle and/or exit needle may be clogged.
- Clean the brewing chamber.
- De-scale the brewer. If you have repeated the de-scaling procedure two times and it is still brewing only a partial cup, contact Consumer Service at 1-800-472-7606
Consider brewing a smaller cup size or try an Extra Bold capsule. It has 30% more ground coffee in each portion pack.
De-scale the brewer. If you have repeated the de-scaling procedure two times and it is still brewing only a partial cup, contact Consumer Service at 1-800-472-7606.
The programmable feature can’t be turned off.
Cleaning
- Turn the coffee maker OFF and remove the plug from the electrical outlet.
- Lift the reservoir cover, remove and discard the paper filter and ground coffee.
- The filter basket can be washed in warm, soapy water and rinsed thoroughly, or cleaned in the upper rack of the dishwasher.
- Do NOT put any water in the unit once the filter basket has been removed. Wipe the area under the filter basket with a damp cloth.
- Remove the carafe from the resting plate and discard any remaining coffee.
- The carafe and lid can be washed in warm, soapy water and rinsed thoroughly, or placed in the upper rack of a dishwasher.
- Do not use any scouring agents or harsh cleansers on any part of the coffeemaker.
- Never immerse the base unit in water or other liquid
- To clean the base, simply wipe with a clean, damp cloth and dry before storing.
Decalcification (removal of calcium deposits)
- Fill the water reservoir with white vinegar and then press the clean button.
- When the self-clean light glows, turn the coffeemaker on by pressing the on/off button.
- The Clean light will shine steadily (indicating that the coffee maker is now in clean mode)
- One cycle should be sufficient to adequately clean the coffeemaker.
- When the cycle is completed and the five beeps sound, the coffeemaker will shut off.
- Turn the coffeemaker on to see if the clean light continues to flash.
- If it does, turn it off then repeat the cleaning procedure with a fresh solution of white vinegar.
- If the Clean light no longer flashes, turn the coffeemaker off and then run one cycle of fresh cold water through the unit before using the unit again to brew coffee.
You can contact Cuisinart Consumer Support at our toll-free phone number, 1-800-472-7606, can be reached Monday to Friday between 9:00 am and 4:30 pm EST.
AND/OR
Contact consumer_Canada@conair.com
The blades come with a protective cover.
Cable powered (designed for use only in 120-volt outlets and only with authorized accessories and replacement parts).
Yes, using the Commercial Steam Wand (refer to the instruction booklet for milk texturing instructions)
Yes, using the Commercial Steam Wand (refer to the instruction booklet for cappuccino instructions)
Cleaning the steam wand
- The steam wand should always be cleaned after steaming milk.
- Wipe the steam wand with a damp cloth, then with the steam wand directed back into the drip tray, momentarily set the function knob to the hot water setting. This will release any remaining milk from inside the steam wand.
- Ensure the large function knob is in the off position. Press the power button off, unplug the power cord and allow the machine to cool.
- If the steam wand remains blocked, use a cleaning pin to clear the opening.
Decalcification
- Fill the water reservoir with white vinegar (decalcifying agent)
- Be sure the power button is in the off position, and the unit is unplugged.
- Remove the portafilter holder.
- Pour the decalcifying agent into the water reservoir, plug the machine back in, and power the unit back on
- Set the power button to on and the large function knob to the off position.
- Place a large container under the brew head and steam wand.
- When brewing temperature is reached, the heating light will switch off.
- Set the large function knob to the espresso position and let half of the solution run through the brew head.
- Set the large function knob to the espresso position and let half of the solution run through the brew head.
- Set the large function knob to steam position and allow the remaining solution to run through the steam wand.
- When the solution stops running, set the large function knob back to the off position.
- After decalcifying, let one cycle of fresh cold water through the unit before using the unit again to brew coffee.
All materials that come in contact with food or liquid are BPA free.
- The ingredients should be cut evenly into ½ to 1-inch (1.25 to 2.5 cm) pieces before processing.
- Process in batches to avoid overloading.
- Place evenly cut food into the feed tube.
- Apply even pressure on the pusher.
Large feed tube must be packed full for best results. If processing smaller quantities, use the small feed tube.
It is normal for small pieces to remain; cut remaining bits by hand and add to processed ingredients.
- Amount of dough may exceed maximum capacity of your food processor. Remove half and process in two batches.
- Dough may be too wet. If motor speeds up, continue processing. If not, add more flour, 1 tablespoon (15 mL) at a time, until the motor speeds up. Process until dough cleans the sides of the work bowl.
Always start the food processor before adding liquid. Add liquid in a slow, steady stream, allowing the dry ingredients to absorb it. If too much liquid is added, wait until ingredients in the work bowl have mixed, then add remaining liquid slowly (do not turn off the machine). Pour liquid onto dough as it passes under feed tube opening; do not pour liquid directly onto bottom of the work bowl.
- Blade may not have been pushed down into the lock position before starting process.
- Excessively sticky dough can cause blade to rise. Reinsert blade and immediately add 2 tablespoons (30 mL) of flour through the feed tube while the machine is running.
The pusher lock feature, located above the handle, should be pulled out (some vibration is normal).
- Amount of dough may exceed maximum capacity of your food processor. Remove half and process in two batches.
- Dough may be too dry.
- Dough may be too wet.
Stop machine, carefully remove dough, divide it into 3 pieces and redistribute them evenly in the work bowl.
Divide dough into 2 or 3 pieces and redistribute evenly in bowl. Process 10 seconds or until uniformly soft and pliable
While machine is running, add water, 1 tablespoon (15 mL) at a time, until dough cleans inside the bowl.
While machine is running, add flour, 1 tablespoon (15 mL) at a time, until dough cleans the inside of the bowl.
- There is a safety interlock to prevent the motor from starting if it is not properly assembled. Make sure the work bowl and work bowl cover are securely locked into position.
- If you are slicing or shredding and the above solution does not work, make sure that the food contents in the feed tube are cut below the maximum fill line so that the activation rod can engage the motor.
- If the motor still will not start, check the power cord and outlet.
- The cover may have become unlocked; check to make sure it I securely in position.
- A safety protector in the motor prevents the motor from overheating, which is caused by excessive strain. Press the off-control button and wait 10 to 15 minutes to allow the food processor to cool off before resuming.
The back of the cover becoming unlatched, and any related noise, will not prevent the unit from working. Simply push down to lock the back into position.
- This is normal as some heavier loads (e.g., slicing/shredding cheese) may require the motor to work harder. Simply reposition the food in the feed tube and try again.
- The maximum load capacity may have been exceeded. Remove some of the ingredients and continue processing.
These innovative blades have been designed to lock in the work bowl to prevent them from falling out when emptying the contents of the bowl. Using extreme care, use a little extra force to remove the blade.
- Make sure the rubber feet at the bottom of the unit are clean and dry. Also make sure that the maximum load capacity is not being exceeded.
- This is normal as some heavier loads (e.g., slicing/shredding cheese) may require the motor to work harder.
The pusher lock feature, located above the handle, should be pulled out.
The plates are removable and reversible. They are nonstick and dishwasher safe for easy cleanup.
Yes. The instruction manual includes a variety of recipes.
You can use any kind of milk, including whole milk, 2%, 1%, nonfat, pasteurized, homogenized, organic, raw, cow, goat, soybean, and more. Fuller-fat milks produce thicker yogurts.
Yogurt can be fermented from a purchased culture or from yogurt that is either store bought or homemade with a reusable culture.
Different cultures can be found in health stores or specialty food stores. They can also be purchased from different sources online.
- Different cultures yield different results, with some producing thinner yogurts than others.
- Fermentation may not have been long enough. More time can always be added to an under-cultured yogurt.
- Culture was damaged.
- Increase the fat content of the milk used in the recipe.
- Strain the finished yogurt using cheese cloth until desired consistency is achieve.
- Heat the milk prior to adding to the yogurt maker.
- Adding dry milk powder or other thickening agents such as gelatin or cornstarch can help thicken the yogurt.
- Yogurt has been over-fermented. Reduce fermentation time and begin checking yogurt on the earlier side of the recommended time range.
- Culture was damaged.
- Separation is a sign that your culture has died. Exposure to temperatures over 100 °F (40 °C) can cause this.
- Contamination can also cause the culture to die. Be sure that when you clean your yogurt container that no food particles or soap are left behind.
Yes, this is whey. Some separation is fine and is a natural occurrence within the culture process.
We recommend waiting until 6 hours after the cooling process has begun before adding flavors. Flavors can also be added to individual portions as needed instead of to the entire branch.
- The safety bar is not engaged.
- Press On/Off button to start juicing.
- Make sure the spout is opened all the way.
- Excess pulp in mesh filter basket can slow juice rate. Stop the juice extractor and clean filter basket.
Place them between other ingredients.
Make sure the spout is closed all the way.
Make sure the mesh filter basket/blade is in place.
We recommend that the microwave feet not be removed.
Troubleshooting
| Issue | Possible Cause | Possible Remedy |
|---|---|---|
| Oven will not start |
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| Arcing or sparking |
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Unevenly cooked foods |
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Overcooked foods |
Cooking time, power level is not correct |
Adjust cooking time, power level accordingly |
|
Undercooked foods |
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Improper defrosting |
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Yes. Replacement blades can be purchased through Cuisinart Consumer Support. Handle the blades by grasping the center white hub. Never touch the blade, as it is razor sharp.
- Check that plug is securely inserted into outlet.
- Check that work bowl and cover are securely locked into place.
- Be sure to press only one operation control button at a time.
Either you are chopping too much food at one time, or the pieces are not small enough. Try cutting food into smaller pieces of even size and processing a smaller amount per batch.
The food has been over-processed. Use brief pulses or process for a shorter time. Let blade stop completely between pulses.
You may be processing too much food. Turn machine off. When blade stops rotating, remove cover, and clean bowl and lid with spatula.
You may be processing too much food. Carefully remove blade. Remove food from blade with spatula and start over again.
- Check to make sure your unit is plugged into a functional outlet.
- Contact Customer Service at 1-800-472-7606
- If no cooking function has been started, the cooker will enter sleep mode after 5 minutes of no use. All lights will turn off. Press any button to “wake up” the unit and operate as normal.
- It is possible the unit overheated. Wait for the unit to cool down and try again. If it does not turn back on, contact Customer Service at 1-800-472-7606
- If all of the water is boiled out during steaming, the unit will shut off as a safety precaution. To continue steaming, add water to the pot and restart the program.
- If the pot is out of place for more than 15 minutes, when the pot is replaced, the unit will not resume cooking. You will need to restart the program.
- If changing functions when the unit is already cooking, you do not need to hit the START/STOP button again to select. Doing so will turn the unit off. Simply press your new function and select your desired settings; the unit will switch automatically.
- The heating will turn off automatically after the cooking time and/or Keep Warm time have elapsed. This is normal.
- If you do not set a cooking time, the unit will cook for the maximum allowable cooking time shutting off automatically. This is normal.
Yes. Setting a timer for brown/sauté is an optional step. Simply set your timer using the Time Directionals as you would any other function.
Yes. Simply use the cooking function, Time and Temperature Directionals to change your programming. Note: the unit is already on, so you do not need to hit the START/STOP button again to select. Doing so will turn the unit off. Simply press your new function or desired settings; the unit will switch automatically and adjust accordingly.
Browning meat before slow cooking and roasting as an optional step. It is beneficial, as it adds flavor and color, but the step can be omitted if time is short. Exception: ground meats
The rack is intended for steaming in the “up” position. The rack is intended for roasting in the “down” position.
The cooking pot was designed specifically for use in the multicooker. We do not suggest using it on the stove or in the oven.
Recipe ingredient amounts may vary if using multiple functions.
- All removable parts are top-rack dishwasher safe.
- Do not immerse or put the base of the unit in the dishwasher. Clean the base and control panel with a clean damp cloth.
While the pot does have a nonstick coating, it is possible for food residue to burn onto the pot, making it difficult to remove.
If food has burned on, fill the pot with warm soapy water and allow to soak before cleaning. If scouring is necessary, use a non-abrasive cleanser or liquid detergent with a nylon pad or brush.
The unit may have overheated. Your stand mixer has an overload protection device, it will shut down to protect the motor.
- Turn off and unplug the unit.
- Reduce the load by removing some of the ingredients and allow the mixer to stand for a few minutes.
- Plug in and reset the speed. If the stand mixer does not start when you turn the Speed Dial ON, allow the unit to stand for additional time.
- Check to make sure your base is plugged into a functional outlet and press the on/Off button.
- Lift and replace the kettle on the base to make sure it is properly in place and press the on/Off button.
- Contact Consumer Service at 1-800-726-0190.
- The unit will shut off automatically after Keep Warm time has elapsed. This is normal.
- The unit will shut off automatically after the steeping countdown time has elapsed or after 5 minutes of no use following the heating stage if Keep Warm has not been selected. This is normal.
- The selected tea/temperature will flash during heating. Once the unit has reached temperature this light will stop flashing.
- When the kettle is off the base, lights will flash to indicate that the unit is paused. Once you return the kettle to the base the unit should resume its current function.
- All indicators will flash, and buttons will not work if the water level in the kettle is too low for heating. To avoid damaging the heating element, the unit will not work until it has cooled. Remove the kettle from the base, add water, return it to the base and begin heating again.
- Temperature can be changed before heating begins, by pressing the Select button. Once heating has begun, turn off the heater and start again to select a new temperature.
- You must wait for the unit to reach temperature to adjust countdown time by pressing the Select button.
- Make sure Keep Warm mode is selected; the indicator will be lit when selected.
- If your temperature selection is Black (Boil), Keep Warm will hold a temperature just below a boil in order to avoid the unit boiling dry. This is normal.
The max fill for steeping tea is 1 L. if you are not using the steeping assembly the max fill is 1.2L
Several variables can affect heat-up time, including room temperature, how much water is in the kettle and the temperature of the water.
The strength of your steeped tea is affected by the ratio of water to leaves, as well as the length of time the leaves are steeped. The more leaves, the stronger the results. The more steeping time, the stronger the result.
- Do not immerse or put the base of unit or kettle in the dishwasher. Clean the base with a clean damp cloth. Rinse the kettle or wash with warm soapy water.
- The steeping assembly and lid are top-rack dishwasher safe.
For WAF-350C, the plates are removable, whereas for WAF-600C and WAF-V100C the plates are not.
100 Conair Parkway, Woodbridge, Ontario, L4H 0L2.
- $10.00 (cheque or money order) for shipping and handling.
- Return address and phone number.
- Description of the product defect.
- Product date code*/copy of original proof of purchase.
- Any other information pertinent to the products return.
- Product date code can be found on the underside of the base of the product. The product date code is a 4- or 5-digit number. For example, 90630 would designate year, month and day (2009, June 30th).
Our toll-free phone number, 1-800-472-7606, can be reached Monday to Friday between 9:00 am and 4:30 pm EST.
AND/OR
Contact consumer_Canada@conair.com
Yes, at the Walk-in Service Centre at 100 Conair Parkway, Woodbridge, Ontario, L4H 0L2. The hours of operation are:
- Monday to Thursday between 9:00 am - 6:00 pm EST
- Friday between 9:00 am to 5:00 pm EST
Damage from consumer abuse, unauthorized repairs or modifications, theft, misuse, or damage due to transportation or environmental conditions.
3 years from the date of original purchase.
The mini-prep processors have limited 18 months.
Stand mixers have a limited 6-month warranty.