Cuisinart Canada
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Espresso Maker
Model # EM-100C
Colour        


Imagine a cup of your favourite espresso, cappuccino or latte- hot, rich, fresh and flavourful – anytime you want it! The stainless steel Cuisinart® Espresso Maker is the real thing and looks like the professional it is.



Product Features:
  • 15 bars of pressure with thermo-block heating mechanism
  • 53-ounce removable reservoir
  • Brews one or two cups – ground espresso or pod
  • Stainless Steel steam nozzle for cappuccino and latte
  • Warming tray on top
  • Porta-filter holder with locking mechanism that makes it easier to pump out wet grounds after use
  • Removable drip tray and cover for easy clean-up
  • Includes: Tamping tool with measuring spoon and stainless frothing cup
  • Dimension 12.56" X 8.19" X 10.94"
  • Limited 3-Year Warranty

 



 

All these negative reports I'm thinking of returning it. I had the Breville for 8 years until the wiring shorted, I thought to try Cuisinart - same price range but sexier. Perhaps it's time to listen to your customers and make improvements?

Asked by: Torg
Dear Torg, Thank you for reaching out to us. We appreciate all customers' feedback and their individual experiences. We are always striving to bring new and improved products to the market for our loyal customers. Please call our toll free number 1-800-472-7606 to speak to one our Customer Service Representatives if you are experiencing any issues with your unit. We will be more than happy to assist you. Sincerely, -Cuisinart Canada
Answered by: Woodbridge
Date published: 2016-04-18

I've decalcified the machine and cleaned all the parts and still not getting a drip once I put the filter under. It runs fine when you're just running water through so I'm assuming it's and issue with the filter baskets or portafilter holder. Suggestions?

Asked by: Andrea R
Dear Andrea R, Thank you for reaching out to us. Please call our toll free number 1-800-472-7606 to speak to one of our Customer Service Agents for further support. Sincerely, -Cuisinart Canada
Answered by: Woodbridge
Date published: 2016-02-16

I have had this machine for 7 days.  Please explain the power button to me?  yesterday took me 25 attempts and 10 minutes to turn on.  Today - nothing.  I have confirmed my seal is good and water is being suctioned in when attempting to power on. Remedy?

Asked by: needespressoASAP
Dear Cuisinart Customer, Thank you for reaching out to us. The power button is to turn the unit on or off. When pressed down the unit will start brewing your espresso. If this is not the case then please call our toll free number 1-800-472-7606 to speak to one of our Customer Service Representatives for further assistance. Sincerely, Pardeep
Answered by: Woodbridge
Date published: 2016-01-22

The steam wand broke off my EM-100c. Is it possible to ship me the plastic part that broke so I can repair it myself?

Asked by: Kinnimomo
Hello Kinnimomo, please contact our service centre at: 1-800-472-7606 , one of our agents will be more than happy to assist you. Cheers.
Answered by: CuisinartCustomerService
Date published: 2015-08-19

How do I stop leaking water from my EM-100C ?

Asked by: Mouskiri
Hello Mouskiri, please contact our technical support team for further assistance at 1-800-472-7606 ext 4713. We'll be happy to assist you. Regards,
Answered by: CuisinartCustomerService
Date published: 2015-08-19

How do you clean the steam wand? There is a sticker on the side that says "remove steam wand for cleaning..." But haven't found instructions on how to do that and I don't want to break it because I love the steamed milk. 

Asked by: Trigirl
Hello Trigirl, http://www.cuisinart.ca/pdf/ibs/en/EM-100C_en.pdf above is a link of the cleaning instructions for the steam wand. Which can be found on page 9. Cheers.
Answered by: CuisinartCustomerService
Date published: 2015-12-25

Who makes the pods to fit this machine?  Tried Tassimo and Keurig - no luck.

Asked by: Kimber
Hello Kimber, The espresso pods come in a wide variety of names and flavours, which can be purchased at most retail stores. i.e Canadian Tire, Costco, Starbucks, Bed Bath &Beyond just to name a few.
Answered by: CuisinartCustomerService
Date published: 2016-03-28

Very pleased after 18 months. of steady use, but now I'm having trouble with big black knob switch, as the last reviewer says "cranky".  I've sprayed with some radio shack electronic cleaner, but need to get the knob off. "how does it come off?

Asked by: Der67
Hi Der67, We would not suggest taking the knob off yourself as the unit was not designed for such use. If you are running into challenges or difficulties with this unit please contact our customer service department at 1-800-472-7606. We hope this helps.
Answered by: CuisinartCanada
Date published: 2015-01-30
  • 2016-04-28T06:40CST
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